OoruSuttu policies
Community guidelines
What is not allowed, what we check, and what we do not
What we actually check. Every photo and video is checked automatically before it appears, and reported profiles, posts and messages are reviewed by a person. We make no identity claim beyond that. We do not run background checks. We do not screen criminal history. We cannot and do not confirm that anyone is single. No badge in this app means “safe”.
Not allowed
- Anyone under 18. See our child safety standards.
- Pretending to be someone else, or using photos that are not of you.
- Harassment, threats, hate — including on the basis of religion, caste, community, region, gender, disability or sexuality.
- Unsolicited sexual images.
- Sharing intimate images of anyone without their consent, or threatening to. This is the fastest route to removal we have.
- Selling anything: escort services, MLM recruitment, crypto schemes, investment tips, loans.
- Asking for money, including UPI handles in a first message.
- Spam and off-platform funnels in early conversation.
What happens when you report
- A person reads it. Not only a classifier.
- The reviewer never sees who reported.
- You always see a state — received, reviewed, acted on. You will not be met with silence.
- A single report never triggers an automatic ban. Coordinated false reporting is a real tactic, so reports are weighed. The one exception is non-consensual intimate imagery, where the content is hidden immediately pending review — the account is not banned automatically, because that exception could otherwise be abused too.
Blocking
Blocking is silent and total. They vanish from your app, you vanish from theirs, any match between you ends, and they are never told. You can still report someone for 30 days after unmatching or blocking them.
Staying safer on a first meeting
- Meet somewhere public, and get there and home under your own arrangements.
- Tell someone where you are going. The app can share your plan with a trusted contact through a link that works without them installing anything.
- Nobody legitimate needs money from you.
- Screenshots are blocked in chat, but someone can still photograph the screen with another device. Assume anything you send can be kept.
What the app costs you
Blocking, reporting, unmatching, hiding your profile, pausing and deleting your account are the same for everyone, on every plan. How fast we handle a report does not depend on what you have paid.
Nor on whether you have confirmed your email address. Confirming it raises your daily like allowance — that is all it does. Nothing that keeps you safe is ever held back to make you finish a step.
Contact
Reports, questions and complaints: contact@oorusoul.com. Formal grievances follow the published timelines on the grievance officer page.